GDPR Compliance Statement

Last Updated: October 2026

Our Commitment to Data Protection

We are committed to protecting your personal data and respecting your privacy rights in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws.

Legal Basis for Processing

We process your personal data under the following legal bases:

• Consent: When you voluntarily provide information through our service request forms
• Contractual necessity: To fulfill service agreements and communicate regarding appointments
• Legitimate interests: To improve our services and maintain business operations

Your GDPR Rights

Under GDPR, you have the following rights regarding your personal data:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure (right to be forgotten)
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making and profiling

Exercising Your Rights

To exercise any of these rights, please contact us at [email protected] with your request. We will respond within the timeframes required by applicable law.

Data Processing Activities

We process the following categories of personal data:

• Contact information: name, email address
• Service preferences: selected automotive services
• Communication records: correspondence related to service requests

International Data Transfers

Your personal data is processed and stored within Australia. We do not transfer personal data outside of Australia without appropriate safeguards.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Service request data is typically retained for a period of seven years for business record purposes.

Data Security Measures

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Staff training on data protection procedures

Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within the timeframes required by law.

Complaints

If you believe we have not handled your personal data appropriately, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Contact for Data Protection Matters

For questions or concerns regarding data protection and GDPR compliance, contact us at [email protected]